This Policy is consistent with the Accessibility Standards for Customer Service (Customer Service Standard) made under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
The Firm is committed to maintaining an accessible environment for persons with disabilities in the delivery of its goods and services.
The Firm will use reasonable efforts to ensure that its policies, practices and procedures governing the provision of its services to persons with disabilities are consistent with the following principles:
goods and services are provided in a way that respects the dignity and independence of persons with disabilities;
persons with disabilities are able to benefit from the same services, in the same place and in a similar way as other clients;
persons with disabilities have opportunities equal to as others to obtain, use and benefit from the Firm’s goods or services.
For the purposes of this policy: “Disability” means,
This policy applies to Firm services that are provided externally to the public or third parties.
The policy applies to all lawyers, paralegals and staff at the Firm, agents, volunteers, clients, and visitors to the Firm. All areas of the Firm are accountable for providing accessibility to persons with disabilities.
The Firm is committed to excellence in serving all clients, including persons with disabilities, and will carry out its functions and responsibilities by,
Person with disabilities may enter the Firm’s premises with a support person and have access to the support person while on the premises. The Firm does not charge fees for support persons or if fees are charged for admission to the premises (e.g. special events), the Firm shall provide notice of the amount in advance. The Firm may require persons with disabilities to be accompanied by a support person when on the premises, but only if a support person is necessary to protect the health and safety of the person with disabilities or the health or safety of others on the premises.
A person with disabilities may be accompanied by a guide dog or other service animal when on the Firm premises. In the event that service animals are excluded by law from the premises, the firm will provide other resources or supports to enable the person with disabilities to access the services and goods offered by the Firm.
The Firm will notify the public in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notices will be posted at all public entrances and service counters of the Firm, or communicated by such method as is reasonable in the circumstances.
The Firm will train its staff and other individuals who provide services to the public on the Firm’s behalf on the provision of its goods or services to persons with disabilities.
The training will be provided as soon as practicable after a staff commences his or her duties and will include the following topics:
The Firm will provide training on an ongoing basis when changes are made to the Firm’s policies, practices and procedures governing the provision of goods or services to persons with disabilities.
The Firm welcomes any feedback regarding the methods it uses to provide goods and services to persons with disabilities. Individuals may provide their feedback in person, by telephone or by email.
Complaints may be made in writing to the Chief Operating Officer. The Chief Operating Officer will review and assess every compliment and complaint received and address accordingly.
Changes will not be made to this policy unless the impact of the changes on persons with disabilities has been considered.
Any Firm policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.